Privacy Policy

Effective Date: July 5, 2026

Free Mold Training, associated with the National Association of Environmentally Responsible Mold Contractors (NAERMC), provides free mold training materials, paid live review classes, exams, national certification options, and continuing education programs for mold assessors and mold remediators. This Privacy Policy explains how we collect, use, share, and protect information when you visit free-mold-training.org, submit a registration form, contact us, attend a class, take an exam, or request a certificate or continuing education credit.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use the website.

Contact and registration information: name, email address, phone number, mailing or billing address, selected course or exam date, selected license or certification option, and other form responses you submit.
License, exam, and continuing education information: information needed to administer training, exams, retakes, certificates, and CE reporting, such as the name you want shown on a license or certificate, license number when needed for CE credit, attendance, exam status, exam results, retake status, and completion records.
Payment information: payment status, transaction records, invoice or receipt details, and related billing information. Credit card payments are processed by third-party payment providers such as Stripe. We do not intentionally store full credit card numbers on our website.
Communications: emails, texts, phone messages, appointment requests, support requests, reschedule requests, and other messages you send to us.
Website and technical information: IP address, browser type, device information, pages visited, referring pages, approximate location derived from technical data, cookies, and similar usage data used to operate and improve the website.

2. How We Use Information

We use information for business, educational, administrative, and compliance purposes, including to:

Respond to questions and provide customer support.
Process registrations, payments, receipts, scheduling, rescheduling, and class reminders.
Provide access to training materials, live online classes, in-person classes, exams, retakes, certificates, and CE credit services.
Confirm attendance, exam completion, pass/fail status, certificate status, and continuing education records.
Communicate about class dates, exam logistics, technical requirements, application guidance, policy updates, and related services.
Maintain records needed for training administration, certification, CE reporting, accounting, tax, dispute resolution, legal compliance, and licensing-related documentation.
Improve website content, forms, course materials, scheduling, and user experience.
Protect the website, prevent fraud, enforce our terms, and address security or technical issues.

3. Payment Processing

Payments are processed through third-party providers such as Stripe. When you submit payment information, the payment provider may collect and process your card details, billing details, transaction data, and fraud-prevention information under its own privacy practices. We receive payment confirmation and transaction information needed to complete your registration, but we do not intentionally store full card numbers on our website.

4. Training, Exam, Certificate, and CE Records

We may maintain records relating to registrations, attendance, exam results, retakes, certificates, continuing education completion, and related communications. These records may be used to answer student questions, verify completion, support DBPR or other licensing/CE-related processes where applicable, correct certificates, resolve disputes, and maintain business records.

5. How We Share Information

We do not sell personal information. We may share information only as reasonably needed to operate the training program and website, including with:

Service providers: payment processors, website hosting providers, form tools, email or messaging tools, scheduling tools, analytics providers, exam or training administration tools, and other vendors that help us operate the website and services.
Training and certification administration: instructors, administrators, exam reviewers, certificate processors, and related personnel who need the information to provide services.
Licensing or CE authorities: state agencies, DBPR-related systems, CE reporting systems, or other authorities when needed to submit, verify, or support training, exam, certificate, or continuing education records.
Legal and safety purposes: courts, regulators, law enforcement, or other parties when required by law, subpoena, legal process, or when necessary to protect rights, safety, property, or the integrity of our services.
Business transfers: a successor organization if ownership or operation of the website or training program changes.

6. Cookies and Website Analytics

The website may use cookies, embedded tools, analytics, security tools, and similar technologies to operate the site, remember preferences, understand traffic, improve pages, and protect against spam or misuse. You can control many cookies through your browser settings, but disabling cookies may affect website functionality, forms, payment processing, or scheduling tools.

7. Data Retention

We keep information for as long as reasonably needed for the purposes described in this Privacy Policy, including training administration, certification and CE records, customer service, accounting, legal compliance, dispute resolution, and business records. Retention periods may vary depending on the type of record and applicable legal or licensing requirements.

8. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No website, email, payment system, or online storage system can be guaranteed to be completely secure. Please avoid sending sensitive information by email unless it is necessary and appropriate for the request.

9. Your Choices and Requests

You may contact us to ask for access to, correction of, or deletion of information you provided, subject to legal, accounting, training, certification, CE, and recordkeeping obligations. You may also ask us to update contact information, correct certificate information, or stop non-essential communications. Some records may need to be retained for legitimate business, legal, or licensing-related purposes.

10. Children

Our training, exam, certification, and CE services are intended for adults and working professionals. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can review and take appropriate action.

11. Third-Party Links

The website may link to third-party sites, including payment processors, scheduling tools, DBPR or licensing resources, ProLab or related training partners, and other informational websites. We are not responsible for the privacy practices, content, or security of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date will be updated when a new version is posted. Your continued use of the website or services after a policy update means the updated policy applies going forward.

13. Contact Information

Questions about this Privacy Policy can be directed to:

Free Mold Training / NAERMC
Contact: Linda Rosen
Email: training@mold-free.org
Phone: 754-287-9997
Website: https://free-mold-training.org/